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About Valatam: We’re Valatam, a team that connects bilingual professionals from Latin America with integral clients.
Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the period, proof that great work starts with great people.
About The Role We are seeking a full-time Customer Support Systems Specialist (Intercom Owner) to fully own and optimize the customer support ecosystem through Intercom.
The position requires a professional who can manage live support escalations while also designing, building, and improving workflows, automations, and AI-driven systems to reduce manual workload and elevate the user experience.
The ideal candidate combines strong written communication skills with technical confidence in help desk automation tools and a systems-thinking mindset.
This is a full-time position (40 hours per week) for candidates in Venezuela, Colombia, Peru, Ecuador, Argentina, Nicaragua, Guatemala, and El Salvador.
Key Responsibilities - Own and manage the Intercom inbox and chat-based support.
- Handle live escalations when the AI chatbot cannot resolve issues. - Build, optimize, and maintain workflows and automations within Intercom. - Leverage AI tools to reduce repetitive inquiries and manual workload. - Improve support documentation and knowledge base systems. - Monitor recurring issues and proactively recommend system improvements. - Ensure communication aligns with brand tone and voice. - Strengthen the overall support infrastructure to reduce dependency on manual coverage. - Optimize help desk systems and continuously improve internal processes.
Requirements - Fluent English (C1/C2) and Spanish - Proven hands‑on experience with Intercom (non‑negotiable) - Experience building workflows, automations, and AI‑powered help desk systems - Familiarity with internal documentation tools (e.g., Notion, Google Workspace) - Experience managing live chat and support escalations - Experience in customer support within S...
Postúlate en Kit Empleo: kitempleo.pe/empleo/wj0kg
📌 Remote Bilingual Customer Support Systems Specialist (English/Spanish) - LATAM (Perú)
🏢 Valatam
📍 Perú
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