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Job Title: Behavioral Health Administrative Coordinator
Position Type:
Full-Time
Work Schedule:
Monday – Friday: 10:00 AM – 8:00 PM CDT
Saturday: 10:00 AM – 4:00 PM CDT
Salary:
$5 – $6 per hour (depending on experience)
Job Code:
RB-TBH
Workplace:
Remote
Preferred Candidate Location:
Philippines or Latin America
About the Role
Our Client is looking for a highly reliable Virtual Assistant to support a growing behavioral health practice. This is an exciting opportunity to join during a key restructuring phase, with strong potential for long-term growth and additional opportunities as the team expands.
This role is adecuado for someone who is proactive, detail-oriented, and thrives in a fast-paced healthcare environment. You will play a critical role in patient communication, scheduling, and operational efficiency—directly impacting patient care and business growth.
Key Responsibilities
Phone Call Management: Answer all inbound calls promptly and ensure no missed calls
Patient Intake & Scheduling: Manage new patient intake and coordinate appointments
Referral Processing: Handle referrals and ensure timely follow-ups
No-Show Follow-Up: Contact patients at least twice and send text reminders with proper documentation
Insurance Verification & Prior Authorizations: Accurately process and verify patient coverage
Speed-to-Lead Response: Follow up on new inquiries/referrals within 5 minutes (critical KPI)
Patient Support: Assist with patient questions, including basic clinical-related inquiries when appropriate
Objection Handling (Nice-to-Have): Comfortably handle basic patient concerns or hesitations over the phone
Team Collaboration: Participate in daily Zoom meetings with the team
Performance Goals
Ensure all incoming calls are answered immediately
Maintain rapid response times for new leads and referrals
Improve patient attendance through structured follow-ups




Support the clinic's goal of reaching 100 patients/month
Growth Opportunity
The client is currently restructuring operations and may expand the team significantly
Strong performers may have opportunities for long-term stability and advancement
Core Qualifications
HIPAA-trained and certified (required)
Proven experience in healthcare administrative tasks
Experience in behavioral health or mental health practices (preferred)
Ability to handle patient inquiries beyond scheduling (e.g., medication side effects, general clinical questions)
Excellent communication skills (clear spoken and written English required)
Strong consistency, accountability, and reliability
Critical thinking and problem-solving skills
Technical & System Requirements
Experience with multiple EHR systems (Valant experience preferred but not required)
Open to candidates with experience in other EHRs, as systems may transition to one integrated with HubSpot
Experience with RingCentral phone system (preferred)
Must be able to work during CDT business hours
Additional Skills (Nice-to-Have)
Spanish bilingual ability (preferred but not required)
Ability to handle basic sales or patient objections over the phone
Experience & Background
Medical degree/license: Not required
Virtual assistant experience: Preferred but not required
Must have relevant experience in a similar administrative or healthcare support role
Basic requirements
Must be proficient in speaking and writing English very clearly
Must have relevant work experience




Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)
Technical requirements
Device:
Reliable laptop or desktop computer.
Internet:
High-speed connection (minimum 10 Mbps).
Audio:
Noise-canceling headset.
Video:
Webcam for virtual meetings.
Workspace:
Quiet, professional environment.
Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client's needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.

Postúlate en Kit Empleo: kitempleo.pe/empleo/wiwi4

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