Postúlate en Kit Empleo: kitempleo.pe/empleo/wiw8w

About US
SnappyCX is a dynamic and innovative company at the forefront of the BPO industry providing talent outsourcing. Join us on this exciting journey as we redefine the benchmarks for excellence in talent-centric solutions.
Role Overview
Location
: Peru
Timezone
: EST
On behalf of our US based client, we are seeking a highly organized, fast-paced
Staffing Coordinator
to manage daily open cases and ensure all shifts are fully staffed with suitable aides. This role is critical to maintaining service quality and requires speed, accuracy, and excellent communication skills.
Key Responsibilities
Identifying caregiver availability and staffing new cases efficiently
Utilizing HHAX availability reports and Smart Maps to search for caregivers
Creating and maintaining a personal availability list based on caregiver conversations
Updating all relevant systems with caregiver availability and case details
Documenting caregiver case refusals or declines appropriately
Communicating with caregivers via Textus (no other platforms)
Assigning caregivers to cases and verbally reviewing all patient details, duties, special requirements, travel time, and expectations
Ensuring caregivers understand policies, including attendance, uniform requirements, phone usage restrictions, and cancellation notice requirements
Providing clock-in details and confirming understanding through caregiver read-back
Reviewing all patient notes prior to assignment
Updating OCR Smartsheet, caregiver profiles, schedules, and calendars accurately
Staffing a minimum of ***** cases per day ******* cases per week)
Required Skills & Qualifications




Proven experience in
staffing, scheduling, or coordination
, preferably in healthcare or home care.
Ability to work in a
high-volume, fast-paced environment
with strict deadlines.
Strong
phone, texting, and written communication skills
.
Excellent
time management and prioritization
abilities.
High attention to detail and strong follow-through.
Comfortable making a high volume of outbound calls and messages daily.
Ability to remain calm and solution-oriented under pressure.
Preferred Qualifications
Previous experience staffing aides, caregivers, or shift-based roles.
Familiarity with HHA exchange scheduling/staffing software.
Strong problem-solving skills and persistence when filling difficult shifts
The "Must Haves" :
You must have a
dedicated workspace
, a
Laptop/PC (Core i5+)
, and
Noise Cancellation
.
You
MUST have a Backup Power Source
(Inverter/Generator) and a
Backup Mobile Hotspot
. "No Light" or "No Internet" is not acceptable.
You will be speaking with US professionals. You must be able to code-switch to a neutral or US accent.
Our Reliability Protocol
We require a
check-in
before every shift.
We use tool for activity verification.
We enforce
Policy
on lateness.
The Perks:
Long-term contract with a single dedicated client (No jumping between 5 accounts).
#J-*****-Ljbffr
Staffing, scheduling, or coordination, Communication skills, Time management
Manage daily open cases to ensure staffing., Identify caregiver availability and efficiently staff new cases., Communicate with caregivers regarding assignments and policies.

Postúlate en Kit Empleo: kitempleo.pe/empleo/wiw8w

📌 Home Care - Staffing Coordinator/ Case Manager (Spanish & English) (Perú)
🏢 SnappyCX
📍 Perú