Postúlate en Kit Empleo: kitempleo.pe/empleo/u6uis

About ValatamWe're Valatam, a team that connects bilingual professionals from Latin America with general clients. Our people are our pride, and we're thrilled to be certified as a Great Place to Work for the ********* period, proof that great work starts with great people.About the RoleWe're looking for a Customer Service Assistant to deliver exceptional bilingual support from Latin America. This is a 100% remote, full-time position (Monday – Friday, 9 am – 5 pm EST) for candidates in Venezuela, Colombia, Peru, Ecuador, Argentina, Nicaragua, Guatemala, and El Salvador.Key ResponsibilitiesAnswer inbound calls and respond promptly to customer inquiries in English and Spanish.Follow up on cancellations and attempt to reschedule services.Provide accurate information about products and processes.Handle inquiries and concerns to ensure customer satisfaction.Contact existing customers to provide updates and build relationships.Other similar or related tasks Fluent English (C1/C2)



and Spanish.1 – 5 years of experience in customer service or bilingual support roles (remote preferred).Proficiency with Google Workspace and Microsoft Office.Excellent communication and problem-solving skills.Quiet home office, stable internet (= 10 Mbps down / 2 Mbps up), and backup connection.Bachelor's or Associate's degree preferred. Our Core Values at WorkWe live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You'll thrive here if these values resonate with you.What We OfferHourly rate equivalent to USD $696 – $870/month (experience-based)Annual pay incrementsDiscretionary client bonuses (80 % of clients award year-end bonuses)7 U.S. federal holidays + 4 paid PTO daysMonthly medical insurance stipend (after induction)Birthday / Anniversary bonuses + Gym / Wellness allowanceUnlimited online fitness classes + company events & Christmas celebra

Postúlate en Kit Empleo: kitempleo.pe/empleo/u6uis

📌 Remote Bilingual Customer Service Assistant (Perú)
🏢 Valatam
📍 Perú